{"id":12935,"date":"2021-01-08T11:32:18","date_gmt":"2021-01-08T10:32:18","guid":{"rendered":"http:\/\/www.argotractors.com\/detachees-2\/supporto-tecnico\/"},"modified":"2021-02-10T14:39:55","modified_gmt":"2021-02-10T13:39:55","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/argotractors.com\/fr\/detachees-2\/support-technique\/","title":{"rendered":"Support Technique"},"content":{"rendered":"

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SUPPORT TECHNIQUE<\/h1>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcustomQuoteAzienda\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610967366535{background-color: #ededed !important;}\u00a0\u00bb][vc_column bbvcedo_x_large_css=\u00a0\u00bb.vc_custom_1506680534713{padding-right: 150px !important;padding-left: 150px !important;}\u00a0\u00bb bbvcedo_laptop_tablet_landscape_css=\u00a0\u00bb.vc_custom_1506680534717{padding-right: 50px !important;padding-left: 50px !important;}\u00a0\u00bb bbvcedo_tablet_portrait_css=\u00a0\u00bb.vc_custom_1506680534719{padding-right: 20px !important;padding-left: 20px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][vc_column_text]<\/p>\n

ASSISTANCE<\/strong><\/h3>\n

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Garantir un produit toujours \u00e0 la pointe de l\u2019innovation, tout en offrant aux clients et aux partenaires les meilleures conditions et opportunit\u00e9s de croissance : telle est l’une des missions d’Argo Tractors, qui trouve sa parfaite expression dans son service d\u2019assistance et son support technique.
\nGr\u00e2ce \u00e0 la comp\u00e9tence et au professionnalisme de l’\u00e9quipe d\u2019assistance et aux outils num\u00e9riques innovants mis \u00e0 la disposition du r\u00e9seau de concessionnaires, Argo Tractors est toujours \u00e0 la hauteur des demandes et des besoins du client final, garantissant un support rapide et qualifi\u00e9.<\/p>\n

[\/vc_column_text][vc_empty_space][vc_single_image image=\u00a0\u00bb12597″ img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb el_class=\u00a0\u00bbimgSemifullService\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb15″ equal_height=\u00a0\u00bbyes\u00a0\u00bb css_animation=\u00a0\u00bbnone\u00a0\u00bb el_id=\u00a0\u00bbcustomBottoniIniziali\u00a0\u00bb el_class=\u00a0\u00bbcustomButtonUnderSlider\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][vc_column_text]<\/p>\n

SUPPORT TECHNIQUE<\/strong><\/h3>\n

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L’\u00e9quipe d’assistance technique qualifi\u00e9e et les outils num\u00e9riques innovants \u2013 Argo Service 2.0 et Argo Report \u2013 mis \u00e0 la disposition du r\u00e9seau de concessionnaires, permettent \u00e0 Argo Tractors de fournir un support technique rapide capable de r\u00e9pondre \u00e0 tous les besoins des clients.<\/p>\n

[\/vc_column_text][vc_empty_space][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbcustomColumnHomeOne\u00a0\u00bb width=\u00a0\u00bb1\/3″][vc_column_text el_class=\u00a0\u00bbcustomTitleBlockSelected\u00a0\u00bb]<\/i>FIELD SUPPORT[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbcustomSubTitleBlockSelected\u00a0\u00bb]Personnel itin\u00e9rant qui aide les m\u00e9caniciens des concessionnaires directement sur le terrain[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcustomColumnHomeDue\u00a0\u00bb width=\u00a0\u00bb1\/3″][vc_column_text el_class=\u00a0\u00bbcustomTitleBlockSelected\u00a0\u00bb]<\/i>HELP DESK[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbcustomSubTitleBlockSelected\u00a0\u00bb]Service de support pour le personnel itin\u00e9rant et centre de liaison avec les divisions de qualit\u00e9, de production et d’ing\u00e9nierie visant \u00e0 am\u00e9liorer le produit<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcustomColumnHomeTre\u00a0\u00bb width=\u00a0\u00bb1\/3″][vc_column_text el_class=\u00a0\u00bbcustomTitleBlockSelected\u00a0\u00bb]<\/i>WARRANTY[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbcustomSubTitleBlockSelected\u00a0\u00bb]Gestion des plaintes et campagnes de remise en \u00e9tat[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/6″ offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcustomColumnHomeQuattro\u00a0\u00bb width=\u00a0\u00bb1\/3″][vc_column_text el_class=\u00a0\u00bbcustomTitleBlockSelected\u00a0\u00bb]<\/i>TECH DOC[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbcustomSubTitleBlockSelected\u00a0\u00bb]Production de manuels techniques, d’utilisation et d\u2019entretien. Manuels d\u2019atelier[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbcustomColumnHomeCinque\u00a0\u00bb width=\u00a0\u00bb1\/3″][vc_column_text el_class=\u00a0\u00bbcustomTitleBlockSelected\u00a0\u00bb]<\/i>TRAINING[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbcustomSubTitleBlockSelected\u00a0\u00bb]Gestion de la formation technique destin\u00e9e aux m\u00e9caniciens des concessionnaires et aux formateurs des filiales et des distributeurs, d\u00e9sormais \u00e9galement en ligne[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6″ offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbserviceRowNoIMGBG\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbcustomPaddingInsedeBlock customNoVcColumnInner\u00a0\u00bb][vc_empty_space][vc_column_text el_class=\u00a0\u00bbcustomTitleArgoStile\u00a0\u00bb]<\/p>\n

Argo Service 2.0<\/strong><\/h2>\n

[\/vc_column_text][vc_empty_space el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][vc_column_text]Argo Tractors a d\u00e9velopp\u00e9 et mis \u00e0 la disposition du r\u00e9seau de concessionnaires le nouveau portail Argo Service 2.0, proposant des outils et des contenus innovants, au graphisme renouvel\u00e9 et r\u00e9actif pour les tablettes et les smartphones (syst\u00e8mes Ios et Android).<\/p>\n

Argo 2.0 permet au r\u00e9seau de concessionnaires de travailler en parfaite interconnexion, \u00e0 partir du partage de documents et d’informations, m\u00eame volumineux, via le programme ArgoSharing<\/strong>.
\nLa section Argo Training<\/strong> permet \u00e9galement de visionner les cours \u2013 sur une plateforme en ligne \u2013 de toutes les gammes de tracteurs, avec enregistrement direct et possibilit\u00e9 de mise \u00e0 jour sur la participation de chaque m\u00e9canicien.<\/p>\n

Des informations sont \u00e9galement disponibles concernant\u00a0:<\/p>\n

– les bulletins et la documentation technique (via le num\u00e9ro de s\u00e9rie du tracteur)
\n– les campagnes de rappel
\n– les demandes de kit
\n– les statistiques sur les tracteurs de comp\u00e9tence et les rappels connexes, gr\u00e2ce \u00e0 la session WebStatistics<\/strong> d\u00e9di\u00e9e du portail[\/vc_column_text][vc_empty_space el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1508860198325{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbcustomColumnImageMarchio\u00a0\u00bb][vc_single_image image=\u00a0\u00bb12602″ img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbcustomRowWithDoubleBlock serviceRowIMGBG\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610358073458{background-image: url(https:\/\/www.argotractors.com\/wp-content\/uploads\/2021\/01\/service-sfumato-argotractors-tractor.jpg?id=12590) !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1511260388678{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbcustomColumnImageMarchio customPaddingInsedeBlock customSizeForIpadArgoDue\u00a0\u00bb][vc_empty_space][vc_column_text el_class=\u00a0\u00bbcustomTitleArgoStileDark dark\u00a0\u00bb]<\/p>\n

Argo Report<\/h2>\n

[\/vc_column_text][vc_empty_space el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbdark\u00a0\u00bb]Les rapports permettent \u00e0 Argo Tractors de garantir une assistance imm\u00e9diate et une r\u00e9ponse rapide et efficace, ainsi que de fournir un retour d’information fondamental pour l’am\u00e9lioration du produit.
\nC’est \u00e9galement pour cette raison que le r\u00e9seau de concessionnaires a \u00e9t\u00e9 \u00e9quip\u00e9 du syst\u00e8me de rapports web Argo Report<\/strong>, garantissant un contact direct et imm\u00e9diat avec l’\u00e9quipe d’assistance et la meilleure r\u00e9ponse au client et \u00e0 ses besoins.[\/vc_column_text][vc_empty_space el_class=\u00a0\u00bbcustomNoDisplayInMobile\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbserviceRowNoIMGBG\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbcustomPaddingInsedeBlock customNoVcColumnInner\u00a0\u00bb][vc_empty_space][vc_column_text el_class=\u00a0\u00bbcustomTitleArgoStile\u00a0\u00bb]<\/p>\n

T\u00e9l\u00e9m\u00e9trie et T\u00e9l\u00e9diagnostic<\/strong><\/h2>\n

[\/vc_column_text][vc_empty_space el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][vc_column_text]Gr\u00e2ce aux services de t\u00e9l\u00e9m\u00e9trie<\/strong> et de t\u00e9l\u00e9diagnostic,<\/strong> qui permettent la collecte de donn\u00e9es en temps r\u00e9el, Argo Tractors est en mesure de surveiller \u00e0 tout moment l’efficacit\u00e9 des performances des tracteurs produits et d’intervenir, m\u00eame \u00e0 distance, de mani\u00e8re pr\u00e9dictive.
\nLe programme comprend une s\u00e9rie de contr\u00f4les pr\u00e9ventifs, attestant \u00e0 la fois de l’utilisation correcte du tracteur et de son parfait fonctionnement, emp\u00eachant tout temps d’arr\u00eat, pr\u00e9servant son efficacit\u00e9 et par cons\u00e9quent sa valeur.[\/vc_column_text][vc_empty_space el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1508860198325{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbcustomColumnImageMarchio\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][vc_single_image image=\u00a0\u00bb12607″ img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb el_class=\u00a0\u00bbcustomRowWithDoubleBlock customNoVcColumnInner customNoDisplayOnlyInTabletTech minHeight\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610532905706{background-color: #003a70 !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1610357721249{background-image: url(https:\/\/www.argotractors.com\/wp-content\/uploads\/2021\/01\/3-sup-tecnico-argotractors.jpg?id=12610) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbcustomColumnImageMarchio\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbcustomColumnWithPaddingMarchi customPaddingInsedeBlock\u00a0\u00bb][vc_empty_space el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbcustomTitleArgoStileDark dark\u00a0\u00bb]<\/p>\n

Formation<\/h2>\n

[\/vc_column_text][vc_empty_space el_class=\u00a0\u00bbnoDisplayMobile\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbdark\u00a0\u00bb]Argo Tractors garantit, gr\u00e2ce \u00e0 la formation technique continue des m\u00e9caniciens des concessionnaires et des formateurs des filiales et des distributeurs, un service d\u2019assistance hautement professionnel et parfaitement actualis\u00e9 sur l’\u00e9volution constante des technologies. Et c’est pr\u00e9cis\u00e9ment en raison de ce dernier point qu’Argo Tractors a pr\u00e9vu d’offrir des cours de formation sp\u00e9cialis\u00e9s dans les locaux de son si\u00e8ge central, ou d\u00e9sormais \u00e9galement en ligne.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row disable_element=\u00a0\u00bbyes\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb70px\u00a0\u00bb][vc_btn title=\u00a0\u00bbSCOPRI DI PI\u00d9\u00a0\u00bb style=\u00a0\u00bboutline-custom\u00a0\u00bb outline_custom_color=\u00a0\u00bb#003b70″ outline_custom_hover_background=\u00a0\u00bb#003b70″ outline_custom_hover_text=\u00a0\u00bb#ffffff\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb align=\u00a0\u00bbleft\u00a0\u00bb link=\u00a0\u00bburl:http%3A%2F%2Fwww.argotractors.com%2Fpsm-systems%2F|||\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][ccj id=\u00a0\u00bbcss-service-page\u00a0\u00bb][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610355683503{background-image: url(https:\/\/www.argotractors.com\/wp-content\/uploads\/2021\/01\/header-argotractors-supporto-tecnico.jpg?id=12585) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbcustomRowMedium customRowWithSubheader\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbdark customTitleSubheaderPage\u00a0\u00bb] SUPPORT TECHNIQUE [\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcustomQuoteAzienda\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610967366535{background-color: #ededed !important;}\u00a0\u00bb][vc_column [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3172,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nSupport Technique - Argo Tractors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/argotractors.com\/fr\/detachees-2\/support-technique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Technique - Argo Tractors\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610355683503{background-image: url(https:\/\/www.argotractors.com\/wp-content\/uploads\/2021\/01\/header-argotractors-supporto-tecnico.jpg?id=12585) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbcustomRowMedium customRowWithSubheader\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbdark customTitleSubheaderPage\u00a0\u00bb] SUPPORT TECHNIQUE [\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbcustomQuoteAzienda\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610967366535{background-color: #ededed !important;}\u00a0\u00bb][vc_column [\u2026]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/argotractors.com\/fr\/detachees-2\/support-technique\/\" \/>\n<meta property=\"og:site_name\" content=\"Argo Tractors\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-10T13:39:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/argotractors.com\/fr\/detachees-2\/support-technique\/\",\"url\":\"https:\/\/argotractors.com\/fr\/detachees-2\/support-technique\/\",\"name\":\"Support Technique - 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